Honestly, I was afraid to send my paper Customer Service Management Thesis to you, but you proved you are a trustworthy service. My essay was proofread and edited in less than a day, and I received a brilliant piece. I didn’t even believe it was my essay at first:) Great job, thank you! Research Paper On Customer Service Management, Free Resume Search Databases, Custom Dissertation Hypothesis Writers Service Ca, What Are The Steps In Writing A Persuasive Essay The management of service quality involves managing for customer satisfaction to create the value of service offering for the customers while enabling profitable business for the organization. In terms of the healthcare sector, the business entities are the medical institutions, while the patients, as well as the medical professionals, can be
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by tutlance Feb 8, Essay. Research Paper on Management and Customer Service at Marriott Hotel. Need help with essays, dissertations, homework, and assignments? Stop wasting time and post your project on tutlance and get a real professional to do your work at CHEAP prices. Watch while Research paper on customer service management experts outbid each other. Customers in any part of the world have right to have access to quality care.
Lack of good customer service, customer service enhances good review by both existing and prospective customers. This aspect gives room for a good interaction between the customers and the employees. In establishing customer service policies for a company, there are basic vital points that have to be considered. Hicksp. The key ingredient is to consider the customer as the king.
Critical in this is ensuring that problems involving the customers are solved promptly and with utmost efficiency. A company has to establish stages in responding to problems. Among others, the problem has to be first recorded and verified, have a specific manager assigned for the problem, consult widely on ways to solve the problems, come up with good recommendations in solving the problem and communicating the problem to the customer effectively.
This essay evaluates reasons why reasons for hotels formulate customer service policies and effectiveness of customer service policy. The Marriott Hotel is one of the ultimate leaders in the world in customer service.
Continually, the company seeks new innovation in good service, research paper on customer service management, hence increasingly improving its service to the customers. With a focus on giving ultimate comfort to customers, the company has strived to attract and retain its customers.
The strategies towards customer service have bore fruits as the hotel has become an ultimate consideration by customers and potential shareholders across the whole world. The services that are provided at Marriott Hotel coincide with best practices in provision of consumer services, and especially in understanding their psychological needs. The dimensions of psychology for a consumer may vary from one field to another. However, as noted by Crouch et alp.
Poor service would mean that the customer would never come to the hotel or restaurant again. Marriott hotel leads the way in provision of customer service and giving maximum satisfaction to its consumers, research paper on customer service management. The company business policy is to rely on good judgment and integrity.
The company is highly responsible in everything that management seeks to do in the competitive market. The strategy is to be as close as possible to the most important public of the company; the consumers. This discussion evaluates how Marriott Hotel has managed to provide good customer service, and the nature of policy in the company. The Marriott Hotel has adopted several customer service policies that have helped steer the company to great heights. These polices are; a highly trained workforce, commitment to customers, integrity and good business ethics, market researches, accessibility to customers and exceeding customer expectations.
Each of this customer service policy for Marriott hotels is anchored on the principle that the customer is the king. Critically, the customer is in this company is viewed as the only important aspect of the company. Good customer management means that the customer will continually help in the growth of the company.
The following diagram shows some of the values that are upheld by Marriott Hotel in regard to customer service:. The first of the customer service policy for Marriott hotel is that training of employees of the company.
The implementers of any policy are the employee, who mostly comes into contact with the customer. In this therefore, it is deemed critical that the customer is handled by people who are most skilled, and who understands the importance of a satisfied customer.
Kaminp. This is very true of Marriott hotels, where, the customers are viewed as most research paper on customer service management due to the nature of handling they get at the company. Each and every other company has its system approaches to research paper on customer service management customer, and therefore, it is critical that the employee is trained in the relevant fields.
This value is highly anchored at Marriott hotels, and has helped put the company in a good position amongst well managed companies in the country and across the world. Across the world, it is viewed as one research paper on customer service management the best managed companies in the hospitality industry, and this is down to the fact that the employees of the company are highly skilled in customer service.
The second of the customer service policy at Marriott hotels is commitment to the customers. The company has a good understanding that the customer is the king, and therefore, ultimate concentration should be on satisfying the customers fully.
The first thing that a person sees on the website of the company is the contact details of the company. This is critical since the customers across nations where the company is based can access the services of the company easily.
This level of commitment is good and serves the company in the right way. It makes it easy to attract and retain its customers. The third of the policies regarding customer services at the Marriott hotel is on integrity and business ethics. Writing on corporate governance and business ethics, Mandalp. The customer service policy of a company has to be deeply related with business ethics and integrity.
In one of the corporate guide of Marriott hotel, J. Marriott junior notes that the business and management at the company are anchored on integrity as well as good judgment. Good judgment of situations help the company to give ultimate service to the customers and the results of such a move are always good.
Policies of the company give it good research paper on customer service management not only amongst the stakeholders, but the customers.
The fourth of the customer service policy at Marriott hotel is carrying out market researches to determine customer views. Continually, a company has to carry out comprehensive market researches not only to determine the level of competition, but also to gauge customer issues about the company.
This is true especially in the hospitality industry. If the customers have their satisfaction dwindling, it is good to come up with issues that will improve their good ratings of the company, research paper on customer service management. The changes in research paper on customer service management company should always be based on customer expectations research paper on customer service management customer responses as gathered from the market researches.
Failure to conduct customer researches would mean that the company will always maintain the status quo in terms of management. The fifth of customer service policy at Marriott Hotel is good accessibility by the customer. This policy is anchored on understanding that the customer has variety of options, and therefore, it is upon the company to be close to the customer, research paper on customer service management.
The first of this is that the company has customer friendly website that has vital information that customer is likely to need. These needs are known through market research, one of the policies in customer service policy. The website of the company is customized, where; virtually all research paper on customer service management issues are answered.
In addition, the company has diversified itself to various regions in the world, and mostly in strategic countries such as the United Kingdom, research paper on customer service management, United States, Canada, China, and Japan among others. The sixth of the customer service policy at Marriott hotel is always striving to exceed the expectations of the customers.
This is a very important policy for Marriott and it is a very strong basis for the growth of the company. Continually, the company reviews its standing in the competitive market and improves on customer dynamics as gathered from the market research.
Qualifying on this customer service virtue, Barlowresearch paper on customer service management, p. Therefore, it is very critical to maximize on this so as to get a good competitive advantage in the market. It is a good strategic value for measuring development of a business. In anchoring this in its customer service policy, the management at Marriott hotel put across that a delighted customer means good business for the company.
Essentially, this has highly enhanced give the research paper on customer service management a good reputation in proving good customer service. Tired of searching for online content? Why not post your project on tutlance and get a real professional to do your work at CHEAP prices. Customer service has to be monitored and evaluated.
The best form of monitoring customer service is by using market researches, and using tools such as comment cards, questionnaires, one-on-one interviews and customer forums.
Evaluation of any customer service is mostly by the level of retention and attraction of customers, the performance in sales, the number of compliments or complaints by customers, review by the media, and awards the company has received among others. These reviews are very important, and no company can claim progress without first reviewing how they are failing in the competitive market. There exist purposes of evaluating a customer service policy of any company.
This is one of the most important purposes of having an evaluation of customer service policy. With increased competition in the market, it is very essential that the company keeps tabs with the market by continually understanding the dynamics of customers.
x writes that it is most crucial for a company to invest heavily in customer service, and coming up with an appropriate customer service policy. Critical in this is that customer service policy defines the organization, and the success of an organization is mostly based on the good reviews customers give about a company. Customer service policy therefore provides a good basis for a company to have a good entry into a competitive market, or retain the level of success.
Evaluation means constantly reviewing the success of a customer service policy. For example, one of the customer service policies for Marriott hotel is accessibility of the customer. This policy requires the company to be close to the customer. Failure of being close to a customer means the customers will try to find alternatives. Evaluation of this policy requires the company to have a situational research of where the customers are based. For example, with international business and globalization, it is crucial if the company could invest heavily on diversifying the business to regions previously ignored.
The company has focused on regions where there is high population and high income levels. However, other areas such as in Africa are also improving in terms of their growth, and therefore, their customers would also want the services of Marriott hotel close to them. Quality of service is mostly on satisfying the customers.
Any company strives to provide high quality of service to both existing and prospective customers. The level of service and nature of quality is determined by evaluation of customer service by the management of a company.
According to Hernonp.
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Customer Service In Supply Chain Management A Case Study research papers, speeches, book reviews, and other custom task completed by our writers are both Customer Service In Supply Chain Management A Case Study of high quality and cheap. It is surprising, but Customer Service In Supply Chain Management A Case Study we do have some tricks to However, the quality of the paper you will be getting might How To Say Customer Service Skills On Resume not be worth your money. The reason we hire affordable and professional essay writers with cheap prices is to make sure that you get a quality paper with original and non-plagiarized content Customer service management is a process of planning, organizing, motivating, implementing and controlling all activities aimed at shaping the relationship with the customer from the moment of
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